Welcome to the Perceptive Software Community, where customers, partners and employees share ideas and connect.
On the Community, you’ll find the Perceptive Software Blog featuring insights and authoritative commentary on all aspects of process and content management, and business efficiency. The Community is also home to the Regional User Groups, which are designed to connect users in similar areas around the globe. Learn more about the RUGs and view upcoming meetings.
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Recently, the Wall Street Journal published an article
titled “How to Stop the In-House Data Thief” – and it was a good, relevant
piece, one that included a step-by-step guide to defending against insider
attacks (prepare, prevent, detect, respond).
However, the article completely overlooked a huge piece of
the theft-prevention puzzle: printing and copying. Sure, when one thumb drive holds
more than a pair of human arms could carry from a building, hard copies don’t
seem like a major security threat. But consider this: research shows federal
employees print an average of 30 pages each
every day. That’s more than 18.5 billion pages annually. It’s way too easy for
any of these documents, with potentially sensitive information, to be leaked or
Still, most federal agencies – let alone most private sector
organizations – don’t monitor this activity very closely. Sure, they may be
able to tell how many pages an employee printed on a certain day, but that’s
“Today’s printing infrastructure is more akin to a software
network than a simple photocopier,” said Kevin Albrecht, Government Solutions
Manager at Perceptive Software. “Knowing the transaction volumes of printing
and imaging devices is a start, but to ensure security, your agency needs the
ability to audit and see the actual content involved in those transactions.”
Albrecht has more to say on the subject in the InContext
original article “Following the Federal paper trail.”
The Perceptive Software- Acuo Technologies exhibit is open for business at the 2013 annual meeting of the Radiological Society of
North America (RSNA), happening at Chicago's McCormick Place. More than 26,000 professional attendees, including radiologists and other medical professionals, healthcare technologists and others
are expected to attend this year's conference. The Perceptive Software exhibit can
be found in McCormick's North Building, Hall B, in booth number 6142. Visit
this page for daily updates on what's going on at the conference.
December 4, 2013
7:00 -10:00 pm
Perceptive Software's healthcare team met together with PACSGEAR in a customer appreciation event held at Untitled in Chicago. It was great seeing many old friends of Acuo and Perceptive Software together with new friends from the PACSGEAR customer base.
Thomas Pickard is vice president of marketing for PACSGEAR.
In this video, Thomas introduces PACSGEAR, talks about new solutions and
expresses what the Perceptive Software acquisition will mean for PACSGEAR, Acuo
and Perceptive customers.
PACSGEAR provides enterprise image connectivity solutions
for PACS and electronic medical record (EMR) systems. Its industry-leading
healthcare technology solutions capture manage and integrate documents, film
and video, visible light and other images from any department with any PACS,
archive or EMR.
PACSGEAR has a global footprint, delivering solutions in
more than 50 countries and approximately half of all US based hospitals.
PACSGEAR is an important addition to Perceptive Software's existing healthcare
content management and VNA solutions enabling universal access to patient
images, records and information from the patient record.
Perceptive will integrate PACSGEAR products with VNA
technology from Acuo and our enterprise content management (ECM) technology to
create a unified content platform. Break down information silos and seamlessly
deliver all patient content when and where it's needed. We welcome PACSGEAR to the Perceptive Software family of solutions!
Imad Nijim, director of professional services for healthcare
VNA, talks about how Perceptive Software is organized to help customers
successfully implement a VNA platform and perform clinical content migrations
from old systems.
Shawn McKenzie is CEO of Ascendian Healthcare Consulting. Ascendian
is a Perceptive Software partner that helps healthcare providers with image
management strategy and planning and selection of new information systems. In
this video, he discusses changes in image management, offers guidance for
organizations considering a VNA platform and provides a glimpse into the future
Acuo founder Larry Sitka discusses international healthcare growth opportunities for Perceptive Software with Heidi Brown.
Additional images from the Perceptive-Acuo booth on Wednesday:
Tom Wilton and Tim Higgins talk with a customer
Customer interest in VNA, ECM and the potential for a unified content platform is high at this year's conference. We appreciate the efforts of our viewing partners that spent time at our exhibit this year, demonstrating to customers and prospects how to access and visualize clinical images managed within the Acuo VNA:
December 3, 2013
In this video, Dominic Kirkman discusses VNA adoption trends in the EMEA region. Based in London, Dominic is the lead solution architect for Perceptive healthcare VNA customers in EMEA. Formerly with the NHS, Dominic has been instrumental in the deployment and adoption of the Perceptive-Acuo vendor neutral archive platform as U.K. healthcare providers move to replace existing PACS systems with modern solutions for image workflow and sharing:
Lee Brookover helps educate a healthcare industry analyst on the essential components of a PACS-independent VNA.
John Sole and Sam Horrell meet with a group of RSNA attendees.
Mike Brady, Josh Lutz and Jay Kurts are part of the Perceptive healthcare team.
December 2, 2013
In this video, Jon Hamdorf highlights some of the unique qualities of the Perceptive VNA platform, powered by Acuo:
Jeremiah Cook is co-founder and CEO of Varrow, a technology firm based in North Carolina. Varrow is a new Perceptive Software business partner offering its healthcare customers a "single point of management" for medical images and other clinical content via the Perceptive VNA. In this video, Cook talks about why his company decided to partner with Perceptive.
Visitors to the Perceptive Software booth had the opportunity to learn more about how ECM and VNA are converging with image connectivity solutions from PACSGEAR to create a fully unified content platform for the healthcare enterprise.
Areas where Perceptive Software clients will benefit include the ability to:
December 1, 2013
Long-time Acuo customer Chris Tomlinson from Children's
Hospital of Philadelphia (CHOP) stopped by the Perceptive Software booth to
take a look at our unified content platform and how unstructured patient
content is delivered to clinicians alongside the patient electronic medical
Tomlinson is one of the early adopters of the Acuo VNA platform
and his organization is having good success bringing a variety of clinical
images and other unstructured content together into the VNA environment for access
and sharing across the enterprise. CHOP and other Acuo VNA customers have realized
substantial dollar savings over the past five years through the platform's
ability to help them avoid expenditures associated with PACS replacement and
Barry Gutwillig, director of business development for Perceptive Software's healthcare team, welcomes our customers and partners in this video. Partners have played an instrumental role in the global adoption of the Acuo VNA platform.
Key partners at RSNA this year include the companies listed below. We encourage you to stop by their exhibits and discover the many creative ways our VNA technology is being deployed at healthcare organizations around the world:
#1502) - AT&T Medical Imaging and Information Management
(MiiM) is a highly-secure, vendor-neutral, cloud-based medical imaging solution
that also provides for disaster recovery and business continuity.
Avnet (Booth #7510)
- Worldwide distributor of technology with a focus on healthcare.
(Booth # 5509) - Global leader in web and mobile diagnostic medical imaging solutions and
collaboration enablement technologies. Calgary's viewer can be seen in the Acuo
Client Outlook (in
Acuo booth #6142) - Leading provider of eUnity universal viewer. Widely deployed in particular via GNAX
allowing enterprise and mobile access to diagnostic quality medical
images. The Client Outlook viewer will
be in our booth.
Dell (Booth #3159)
- Global leader in software and peripherals. Focus in healthcare with DCCA
(cloud based image storage).
(No booth at RSNA) - Utilizes pioneering IT (including Acuo) to provide
external medical record and image exchange securely to healthcare providers.
Focus on community, region or state health information exchanges (HIE).
EMC (Booth #3748)
- Global leader in storage and one of Acuo's largest partners. Acuo is qualified
on multiple EMC platforms, including Atmos, VNX and Isilon. Acuo is sold globally through the EMC Select
GNAX (Booth #6146) - Secure cloud-based hosting provider of
hospital and HIE technologies include Acuo and Client Outlook viewer. Currently
in use by Colorado Telehealth Network (CTN).
IBM (in Avnet booth
#7150) - Global leader in server and storage. Acuo is qualified on multiple
IBM platforms, including V7000 and
#6118) - Provides next generation enterprise worklist and scheduling
technology that manages the radiology department.
Medical Insight (in
Acuo booth #6142) - Leading provider of EasyViz, the market's most
versatile clinical image viewer that integrates into all PACS and EMR systems
providing instant mobile and remote access to medical images. The
Medical Insight viewer will be available in our booth.
Microsoft (in Acuo booth
#6142) - Acuo takes advantage of Microsoft's Azure cloud based storage
NetApp (Booth #1819)
- Global leader in storage. Acuo is
qualified on multiple NetApp platforms including StorageGrid, FlexPod and
(Booth #6733) - Global leader in radiology and cardiology imaging and
IT. Philips resells Acuo globally as VNA
complementing iSite Rad/Card PACS and RIS.
Acuo performs Philips system migrations as well.
Visage Imaging (Booth
#4765) - Leading provider of Visage diagnostic thin- and zero-client
primary viewing platform. The Visage viewer
will be in our booth.
Vital Images (Booth
#8130) - A Toshiba medical company providing next generation, advanced
visualization software. Software enables
visualization and analysis of 2D, 3D and 4D images of anatomy and physiological
functions. The Vital Images viewer will
be available in our booth.
Chris Bull, director of London-based Purple Fish
Consultancy, stopped by the Perceptive Software booth. Bull is a long-time
friend and associate of Acuo founder Larry Sitka. Bull was involved in Acuo's
early EMEA and NHS initiatives in the U.K. after Sitka's idea for a vendor
neutral archive (VNA) began to take shape. Members of the Purple Fish technical
team have been trained on the Acuo VNA platform and have been involved in a
number of clinical data migrations as healthcare providers in the U.K. replace
existing PACS systems with technology that includes VNA as a core component of
the new clinical content management platform. Acuo has had tremendous success
in the region helping with this transition. In a recent U.K. PACS report, KLAS
named Acuo the "independent VNA frontrunner" in the United Kingdom.
Bull is a consultant and thought leader in medical imaging
management. He currently has a feature article in the November 2013 edition of
RadMagazine entitled "Workflow:
Another Science Made Simple" (those diagrams look amazingly familiar!).
The article discusses lessons learned
during the first wave of PACS replacements in the U.K. by the NHS and the
importance of standards-based integration, data migration and ownership, data
routing and intelligent workflow and patient security as VNA adoption grows in
For full text of Bull's recent article, visit the link below
(you'll need to register to access the article): http://www.radmagazine.com/ScientificPDFs/November%202013%20-%20Workflow%20-%20another%20science%20made%20simple%20-%20Chris%20Bull%20.pdf
Perceptive's healthcare team gathered to discuss
customer successes, new solutions, competitive advantages and new Acuo VNA clients,
including five of the top ten largest U.S. health systems. Following are some photos of the
Perceptive Software healthcare team meeting with customers,
friends and partners:
Andrea Reinhart keeps visitor traffic and meetings flowing smoothly in the Perceptive-Acuo booth.
Sam Horrell walks some RSNA attendees through a demonstration of Perceptive solutions for healthcare enterprise content management.
Sam Horrell with Jon Hamdorf, Imad Nijim and Heidi Brown. Heidi is responsible for Perceptive healthcare sales in Canada. Imad leads Acuo operations and implementation from Perceptive's Acuo office in Bloomington, MN. Jon is global director of VNA solutions for Perceptive Software.
Kudos to Barri Horn, Teresa Seltman and Becky Adams for
their efforts preparing our exhibit, managing onsite events and coordinating the marketing promotion leading up to the conference. Thanks to Andrea
Reinhart for taking command of a busy booth meeting schedule and to Darren
Styles and John Sole for setting up our technical demonstrations - you guys are
the best in the business! Finally, a shout out to Chris Dorn and his team at
Lewellen & Best Exhibits (www.lbexhibits.com) for management and setup of the
Perceptive Booth - we appreciate your stellar service and attention to detail!
The Kansas City Business Journal’s third annual
ImpacT awards, held November 4 and sponsored in part by Perceptive Software,
recognized the ways in which Kansas City organizations are using technology to
enhance the way they work.
“By implementing technology that helps cut expenses,
increase efficiencies, ensure data security and reduce their environmental
impact, these organizations are doing their part to advance business in Kansas
City and, through their reach, around the globe,” said Healthcare Sales Manager
Chris Mathia as he introduced the winners of the Environmental Impact category.
Among the three Environmental Impact category winners was
Perceptive Software customer The University of Kansas (KU).
According to the description of KU’s technological
innovation, the university launched a strategic plan called Bold Aspirations
two years ago. Part of the initiative included looking for ways to improve
student service through document management and workflow. A primary goal was to
become more environmentally focused by reducing printing, which meant creating
electronic access and changing habits. The IT department still gets requests to
allow printing, but team members can usually work out an alternative. The
program is saving nearly 400,000 sheets of paper per year, and in the office of
admissions, application processing time has been reduced from six weeks to less
Bob Lim, KU’s Chief Information Officer, accepted the award
from Kansas City Business Journal Editor Brian Kaberline and Josh Morton,
Sprint IT Vice President.
Visit The Kansas City Business Journal for a full
list of winners in each category and a gallery of photographs.
Vendor neutral archives play a key role in helping healthcare providers transform clinical data from being "health-system centric" to become more "patient-centric." That's the key message of Ifetayo Freeman's recent article, "Vendor Neutral Archives: Strategy for Health Information Exchange," published in Aunt Minnie News and on Ascendian Healthcare Consulting's website.1
Health information exchange (HIE) is defined in the Healthcare IT Index2 as the "transmission of healthcare-related data among facilities, health information organizations and government agencies, according to national standards for interoperability, security and confidentiality." "Health information exchanges," says Freeman, "are piloting the new era of data exchange." To accomplish that, however, Freeman says HIEs will need to develop a business model that "moves beyond generating revenue for the vendors who today control the allocation of resources." Vendor control of healthcare data is a major source of frustration and expense for healthcare CIOs, especially when they need to move clinical content from a legacy vendor solution to a replacement system. An independent vendor neutral archive (VNA) eliminates this problem.
"Vendor-neutral archives," says Freeman, "are smart tools for managing imaging data locally and regionally," indicating that organizations striving for effective collaboration should make them a top priority. Lining up very closely with Perceptive Software's vision of the VNA in health information exchange is Freeman's belief that VNAs can "provide clinicians with a more complete patient record that could lead to better care." Freeman also points out in the article the "potential of VNAs to serve as a pathway for all care providers to access patient imaging data or all data if configured as an XDS repository."
According to Freeman, only about one-third of U.S. hospitals currently have a VNA but that they are a "much needed tool for interoperability beyond individual hospital systems." Ascendian VNA expert Jon Shoemaker is also quoted in the article, saying that VNAs offer a "singular integration point to an HIE as opposed to multiple integration points throughout healthcare enterprise systems." For the full text of this article, visit www.ascendian.com.
On a side note, raise your virtual hand if you know what "Aunt Minnie" means in the world of medical imaging. The term "Aunt Minnie" was supposedly coined by radiologist Dr. Ben Felson in the 1940's. He used it to describe "a case with radiologic findings so specific and compelling" that there can be no other "realistic diagnosis."3 In other words, if a patient image is referred to as an Aunt Minnie, then any radiologist looking at it would reach the same conclusion. If anyone out there actually has an aunt named "Minnie," make sure you tell her at Thanksgiving dinner that her name is a household word among thousands of medical professionals across the U.S. Maybe you'll get a bigger slice of pumpkin pie.
Ascendian Healthcare Consulting is a thought leader in healthcare IT, providing integrated solutions for physicians, hospitals, medical groups and integrated delivery networks. Ascendian offers specialized consulting in vendor neutral archives (VNA), electronic health records (EHR), picture archiving communications systems (PACS), telemedicine/telehealth initiatives and assistance with healthcare equipment procurement and integration for public and private sector clients.
In Gartner’s annual global survey, the
customer experience ranked second in the top five 2013 business and technology
priorities of CIOs.
With that goal in mind, ensuring a
stress-free customer experience is crucial to retaining existing customers and
acquiring new ones. Customers need immediate access to information about your
organization and how you can assist them. The company that makes things easier
will be rewarded with the business.
Process and content management solutions
can help. Applying document management, imaging and workflow technology to a
traditional paper-based industry, such as insurance and the claims management process,
can bring dramatic enhancements to the customer experience.
CIOs can improve customer service by
automating business processes, updating legacy systems, adopting more
enterprise-wide applications and moving toward a digital framework. In fact,
Gartner also states in their survey that CIOs cited claims management as the
top priority for software application budget allocation in 2013.
Companies that make the investment in
technology to help streamline the claims process tend to be more successful when
it comes to satisfying and retaining customers. In times of distress, whether
from a natural disaster, auto accident or medical emergency, effective use of
process and content management technology is a clear advantage to helping the
customer regain control during a time when things are out of the ordinary.
Read the complete article, “Customer care in times of inconvenience and trauma”
in InContext Magazine.