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My ears can’t help but perk up when I hear about a significant workers’ compensation settlement. Initially, I’m just curious – you know, like when there’s a car wreck. I can’t look away. It doesn't take long before my heart goes out to the workers involved and their families. Then I cringe and think to myself, I hope the workers’ comp carrier had enough insurance to pay the claims.
I had this exact thought just this month when I heard that the families of the 29 workers who were killed in last year’s West Virginia mine explosion, along with the two miners who were injured, received $46.5 million dollars.
Now my brain is on over-drive wondering about all the paperwork that must have gone into the law suit. I can’t help but wonder if the workers’ compensation carrier had any electronic solutions like an Enterprise Content Management (ECM) or Business Process Management (BPM) solution in place to help track and retain any documents that were needed for court.
Can you imagine working on the team that has to process the myriad of claims papers, one by one? It would be a nightmare. My fingers are crossed that in the wake of this awful situation, they are able to easily and securely track their documentation with an electronic solution.
For employees and families out there, I truly hope I never hear about another newsworthy workers’ compensation settlement. Unfortunately, I know it’s inevitable. All I can really hope for is that the situation is as painless as possible, from everyone’s perspective.
There’s no denying that healthcare technology has changed the way that hospitals operate … and the way that patients expect them to operate. Without fail, patients expect care providers to be able to access their records quickly and easily, whenever they need them, wherever they are. Even in hospitals that still operate on disparate departmental systems throughout their clinical and back office departments, an expectation for a “one patient, one record” level of care continues to increase.
Fortunately, in many hospital systems, this reality is closer than it may appear. The correct ECM application used across the entire organization can bridge the gap between the health information system and the processes and content the EMR doesn’t manage, like photos, payment records, correspondence and diagnostic results.
InContext magazine, along with Perceptive Software healthcare experts and the satisfied staff at Citizens Memorial Hospital, takes a look at how the right ECM solution can affect the clinical space.
In the clinical space, the right ECM solution will:
• Store and manage unstructured data regardless of the file type (.jpg, .doc, .tiff and .wav, to name a few)
• Increase electronic access to information (like photos, consent forms and advance directives) that is typically stored in paper formats, even in environments where EHR usage is high
• Assist in decision making by providing clinicians a view to all patient information within the context they need, and in an application they’re familiar with
• Create a single document repository with seamless integration to other applications allowing consolidation of systems across the organization for increased efficiency and simpler processes
• Present vital content that resides outside the EHR or other HIS in one holistic view so staff and clinicians can focus on delivering a better patient experience
As the benefits and ease of an expanded ECM system become increasingly apparent, hospital systems around the world are taking advantage of the opportunity to save resources and pull their disparate systems together.
Brainware Selected for Superior Data Extraction, Scalability, Language Capabilities, Low Cost of Ownership(May 30, 2012) Brainware announced today that STN Latam, a Mexico-based provider of solutions for the improvement of financial processes and risk management, has entered into an agreement to distribute the Brainware Distiller application for intelligent data capture. The contract, which holds a total value exceeding $1.8 million for Brainware, reflects STN Latam’s commitment to broadening the firm’s enterprise content management (ECM) business services amongst an installed base of satisfied clients throughout the Latin American market. Brainware was selected following a thorough evaluation of available applications for data capture, including offerings from two major competitors.
During the holidays, cable networks inundate us with various Christmas movies. Certain networks have even gone so far as to re-run the same movie for a 24 hour period. My favorite Christmas movie, and one that I feel doesn’t get enough run is National Lampoons’s Christmas Vacation.
Christmas Vacation was originally released in 1989, well before technology revolutionized business as we know it today. Then, businesses operated though paper originated tasks. Your workload could often be measured, literally, by the stack of paper sitting on your desk.
Technology has evolved to a point where I can make a case that ECM could have saved Clark W. Griswold’s boss, Frank Shirley from being kidnapped.
Let’s examine the circumstances around Clark Griswold’s career as a Food Additive Designer and the events leading up to Frank Shirley’s abduction. We can assume Clark is a high performer. Although Mr. Shirley doesn’t know Clark’s name, he knows that he was the one who designed the non-nutritive cereal varnish that is creating a buzz around the office. So much so, that Mr. Shirley wanted to present the varnish to a trade group (in layman’s terms not inside “manure” jargon that no one understands).
The next issue is that Clark was accustomed to receiving a holiday bonus. They have been paid out every year Clark had been a Food Additive Designer, and had just become a part of his salary. He was counting on it so much that he purposefully had overdrawn his bank account to put a deposit down on a pool for his family.
So, imagine Clark’s surprise when a courier shows up Christmas Eve night and delivers, not a check but a certificate for a year’s subscription to the “Jelly of the Month Club” sending Clark into a frenzy causing his well-intentioned, intellectually-challenged, leisure-suit clad cousin Eddie to hop in his RV and race over to Melody Lane to bring back Mr. Shirley with a big red bow on his head.
Okay, after all of that you’re asking “Where does ECM come in?”
My colleague, Deanna Ferrante, previously blogged about how ECM can assist companies in retaining high-performers. Clark Griswold took a different route. Instead of taking his food additive skills to another company who values his contributions (or at least one that can remember his name), he had his boss kidnapped.
Perceptive Software’s HR solutions can serve as a central repository between HRIS and third party applications including applications for performance management. Mr. Shirley would be able to access all performance documents associated with Clark W. Griswold through single-click access in ImageNow and assign bonuses quickly and efficiently. That way, Clark is not worried about overdrafting his account.
Another scenario I can draw is to discuss the return on investment 'Un-named Food Additive Company' would receive by having an ECM solution implemented. The increased productivity and reduced overhead costs could result in enough savings that would potentially lead to Mr. Shirley to not consider cutting holiday bonuses in the first place.
ECM and ImageNow…the gift that just keeps on givin’ the whole year.
Staffing departments are always faced with challenges to meet their evolving hiring needs. Right now, with a high unemployment rate, you would think the search for the right talent would be easy. Not really. Check out the article in HR Executive Magazine, "A Shortage of Talent. Really?" . It's all about finding the right set of skills to meet companies' ever changing hiring strategies.
I'd like to reflect for a moment on how a shift in hiring strategies has been used in my own experience with staffing. In the Silicon Valley in the early 2000's, I joined a public company as Director of HR and had responsibility for staffing. We had about 100 open requisitions and 5 contract recruiters who were utilizing the fairly new approach of seeking candidates online versus receiving paper resumes in response to newspaper advertisements. We were also paying executive recruitment firms for our high level and hard to fill positions. Needless to say, paying these kinds of fees, our recruitment costs were through the roof.
Even with paying large sums of money for our contract recruiters to call placement agency recruiters, we had difficulty competing for the talent for software developers in a high tech market. On top of that, start-up competition was offering stock options with multi-millionaire potential instead of our offering of stable employment in a public company.
What was the solution? We eliminated all contractors and converted one to a full time staffing professional. We stopped all external recruitment agency activity with the exception of executive placement agency help for senior positions. Knowing that internal referral programs can bring the talent we wanted, we initiated a referral program beyond any I've ever seen. $5,000 for referring an individual contributor, $10,000 for manager and $20,000 for Director and above! That's not all. For each new hire, the referral had their name thrown into a drawing and each quarter, we drew a name for the winner of a brand new Mercedes Benz! Four winners in one year! The result was amazing. We filled our positions fast, we got great talent AND our cost for the program delivered a lower cost per hire (CPH) than our previous contract recruiting and agency fees!
Obviously, a program like this wouldn't always make sense. It just makes me realize that staffing in different circumstances whether it is the dot-com blitz or trying to hire certain skillsets in a high unemployment market, there are always challenges that present opportunities to change the status quo. Recruiting is definitely an art and a science.